Last updated: 1st November 2025
This policy applies to all credit purchases made by users on WriteEasy, a product owned and operated by Quokka Labs LLP. By purchasing credits or using WriteEasy, you agree to the following terms.
All credit purchases made on WriteEasy are strictly non-refundable. This includes:
Once a payment is completed, no refunds will be issued under any circumstances.
You may request cancellation of your credit purchase within 24 hours only if no credits have been used.
A cancellation request is valid only if:
If approved, the purchase will be cancelled, but no payment refund will be issued.
If any usage is detected, the 24-hour cancellation option becomes invalid.
No cancellations are allowed after 24 hours from the time of purchase.
No cancellations are allowed if even one credit has been used.
Payment amounts will not be reversed, adjusted, or refunded under any condition.
Your account will retain all remaining unused credits until they expire (if an expiry policy exists) or until used.
Credits remain valid until used.
If WriteEasy introduces an expiry system in the future, details will be communicated clearly and reflected in this policy.
If you believe a purchase was made without your authorization, please contact:
📧 letstalk@quokkalabs.com
While refunds cannot be guaranteed, we will assist in investigating the issue based on your payment provider’s guidelines.
If your account is suspended or terminated due to misuse, harmful activity, or violation of Terms & Conditions, no refunds or credit adjustments will be provided.
For any questions or valid cancellation requests, contact us: